Woman Writing

Privacy Policy

This Privacy Policy describes who Sonia Matteodo is and what she does with your personal information when you use the www.soniamatteodo.com website and/or when you request services from her. By accessing my services, you accept this Privacy Policy and you consent to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using my services, you are accepting the policies and practices described in this Privacy Policy. Each time you visit my website, or use my services, and any time you voluntarily provide me with information, you agree that you are consenting to my collection, storage, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy.

Who am I?
My name is Sonia Matteodo and I work as a self-employed translator in the UK. You may contact me in my capacity as the data controller or data processor to ask for information and/or request services through my email address (info@soniamatteodo.com) and my contact form online.

What type of personal information do I collect about you?
Personal information I collect may include your name, your postal address, your email address, your telephone number, your ID or VAT number. Personal information may also include special category data such as health information or ethnic origin but only if this is sent by you to have translated by me.

When do I collect personal information about you?
I may collect personal information about you when you use my website (form included), enquire about a service, place an order for services, provide feedback and comments, meet me at meetings and events, and connect with me on social media.

How and why do I collect personal information about you?
I collect, store and use your personal information only to process your enquiry or your order, issue a quote, manage your account, provide and deliver a translation or language-related service that you request or to comply with legal requirements. I do not sell, trade, rent or otherwise share your personal information with third parties for marketing purposes without your consent. I use the personal information collected from my website through Google Analytics for statistical purposes only; data is collected in aggregate form and no personal information can identify a single individual. Please refer to Google Analytics’s Privacy Policy and see the section on Cookies below for further details. I have assessed that each of these situations is covered by the ‘Contract’ or ‘Legal obligation’ or ‘Legitimate interests’ lawful bases for data use as described under the General Data Protection Regulation (GDPR) and I will keep this under review.

Who do I share your personal information with?
The translation or other language-related service you have requested might be shared with a proofreader. Proofreading, if requested by you and/or is needed as part of  the translation process, will be mentioned and included in the quote I submit to you. By reading and accepting the quote, you agree to the use of a proofreader. I will make sure that any proofreader used will be using the same data protection measures I use. Apart from Google Analytics mentioned above, I might use services from advertising solutions such as Google Ads. Any personal information collected by these providers is for analysis purposes only. It will be in aggregate form only and no single person will be individually identified. For operational, administrative and accountancy purposes, other parties may have access to your personal information, including website and email hosting services, and accountancy tools. All these parties are compliant with the GDPR rules or, in case of US companies, are certified under the US Privacy Shield framework. The personal information provided is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
I implement reasonable precautions and follow industry best practices in order to protect your personal information and ensure that such personal information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using my services, you acknowledge that you understand and agree to assume these risks. By transmitting personal information through the Internet, you also agree that the Internet is a tool beyond my control and any such transmission is at your own risk.

How long will I keep your personal information for?
I have the following retention policy in place:

  • for quotes, I will delete all personal information after six months.

  • for services carried out, I will keep all personal information for six years to comply with tax and regulatory obligations and for up to ten years for translation reference purposes when the personal information is included in the texts.

  • for emails, personal information will be deleted after six years.

What are your rights regarding your personal information?
You have the right to contact me at any time to request a copy of the personal information I hold about you. I also want to make sure that any personal information I have about you is accurate and up to date. You have the right to ask me to correct or delete any such personal information. For more details or if you have any questions or concerns about this, please contact me at my email address provided below in the Contacts section. You also have the right to lodge a complaint with your local data protection authority.

Cookie Policy.
Cookies are small text files stored by a website within a browser. They are used to track visitor use of the website and to compile statistical reports on website activity. I use cookies on my website for purposes such as analysing website traffic or website usage in order to operate the website and identify ways of improving it. You can change your browser settings to disable cookies. However, if you do so, some website functions may not work. For further information about cookies on my website, please see https://www.youronlinechoices.eu. As previously stated, I also use Google Analytics to track website traffic and visitor behaviour; for further details about this, please refer to Google Analytics’s Privacy Policy.
Other websites.
My website may contain links to other websites, which may have their own Privacy Policies that you should read. This Privacy Policy only applies to this website and use of my services.

Changes to this Privacy Policy.
This Privacy Policy was last updated in September 2020 and will be kept under review on a regular basis. Any changes to it will be published on this page, so that you are always aware of what information I collect and how I use it.

If you have any questions about this Privacy Policy or the use of your personal information, please contact me at info@soniamatteodo.com and I will respond within 15 days of receipt of your communication.

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©2020 by Sonia Matteodo